FAQ

Yes! However, shipping may take longer to certain countries.

How long does shipping take? 

We ship orders out within 24 hours of your order. Usually most orders will arrive in 7-14 business days to US Customers. Depending on location, international orders will take up to 1-3 weeks to arrive. 

How can I track my order? 

Once your order has been processed and shipped, you will receive an email from us outlining your tracking information so you can track your order. Please allow 3 business days for us to email your tracking number before sending our customer service team an email.

How can I change my order? 

If you need to change or cancel your order, please email us immediately to the email support@luxwatchbands.com. Once we have processed your order, we are unable to make any changes.

How can I return or exchange an item? 

Because our bands are made to order, we cannot allow returns or exchanges and all sales are final unless the product arrives damaged. However, if you are unhappy with your order, we encourage you to contact us directly so that we may resolve your issue.

All payments are processed using industry standard, bank-grade AES-256 bit encryption.